Help center
Clear answers before you order.
Everything you need to know about cash on delivery, shipping, care, gifts, sizing, and defective or wrong item support.
Cash on delivery
Available in eligible Egypt areas, with payment options shown at checkout.
Checked before shipping
Finish, closure, surface, and packaging are reviewed before dispatch.
Delivery across Egypt
Timing and fees are shown clearly before checkout.
Defective item support
Defective or wrong items are reviewed with photos according to policy.
Do you offer cash on delivery?
Yes, cash on delivery is available for eligible areas in Egypt. Available payment methods appear at checkout.
How long does delivery take?
Delivery timing depends on your governorate and courier availability. Timing and fees are shown before checkout.
Do you offer exchanges?
We do not offer exchanges for change of mind, size, color, or preference after purchase. Defective, damaged, missing, or wrong items are handled according to policy.
Are the products real gold or plated?
Our pieces are gold-plated and silver-plated accessories. Each product page lists the finish and care instructions.
How do I care for plated accessories?
Keep away from perfume, lotion, water, sweat, sanitizers, and chemicals. Store the piece in its pouch or box after wearing.
Can I send the order as a gift?
Yes. Our packaging is gift-ready. Add a gift note if the option is available at checkout.
What if my item arrives defective or wrong?
Contact us within the policy window with your order number and clear photos of the item, packaging, and issue so we can review it.
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